ElfinMetaverse Policy

Terms and Conditions

1. General Provisions

1.1. These Terms and Conditions (these "Terms") create a legally binding agreement between you ("You", "Your", "Player" or "User") and Elfin Kingdom Group Ltd., a company registered in the British Virgin Islands (the "Company", "We", "Us" or "Our"). This agreement governs your use of the ElfinMetaverse, including any games, content, functionality, products, and services offered on or through our websites, apps, platforms, supported networks, mobile devices, or other platforms (collectively, the "Services"), whether as a guest or a registered user. These Terms also apply to any Additional Services offered by the Company.

1.2. These Terms take effect immediately upon your registration of an account in ElfinMetaverse. By doing so, you indicate that you have read and accepted these Terms. Use of the Services signifies your agreement to these Terms.

1.3. You must carefully read the entire contents of these Terms before registering an account. If you do not agree to any provision of these Terms, you may not use or continue to use the Services.

1.4. You fully understand and agree to be bound by these Terms, as well as any future revisions to the terms and conditions that we may make.

1.5. The Company reserves the right to modify and amend these Terms at any time, with or without prior notice.

1.6. The rules and interpretations provided separately on the Services regarding games are incorporated into these Terms by reference.

1.7. By accepting these Terms, you acknowledge that you understand and are aware of the rules of the games provided on the Services. You can choose whether to familiarize yourself with the payout rules of each game.

2. Eligibility to Use ElfinMetaverse Services

2.1. You may only participate in any game by registration of a membership account in ElfinMetaverse if the following conditions are met:

2.1.1. It is legal for you to participate in the games according to the applicable laws of the jurisdiction where you reside.

2.1.2. You are solely responsible for verifying and ensuring that participating in the games does not violate any laws applicable to you.

3. Your Membership Account

3.1. The Company reserves the right to refuse account registration or close your account. However, if all contractual obligations have been fulfilled, we will return any virtual funds remaining in your account.

3.2. The Company prohibits player collusion and does not allow any type of bots and programming devices to participate in games. The Company reserves the right to cancel any games result resulting from the use of bots and/or programming devices

3.3. Upon your request for self-exclusion, the Company will immediately close your account and prevent you from using it to play. You are responsible for informing us of any other accounts you may have, and you commit not to open any new accounts. While the Company will make reasonable efforts to prevent the opening of new accounts, the responsibility for ensuring no other accounts are established lies with you. The Company is not responsible for any potential losses on other accounts.

3.4. For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.

3.5. You can only participate in games if you have sufficient virtual funds in your membership account.

3.6. Although the Company will strive to pay withdrawals promptly (normally within an hour), some withdrawals may take longer due to different withdrawal methods to be used. The estimated withdrawal time will be clearly stated when you choose the withdrawal method.

3.7. If we erroneously credit your membership account with funds that do not belong to you, whether due to a technical error, human error, or other reasons, that amount will remain our property and will be deducted from your membership account. If you withdraw funds not belonging to you before we become aware of the error, the erroneously paid amount will (without affecting other remedies and actions that may be taken in law) constitute a debt owed by you to us. If credited in error, you are obliged to notify us immediately via Twitter or email.

3.8. You acknowledge that virtual funds are consumed immediately, and the Company does not provide refunds or cancellations of services. The Company reserves the right to pay large returns by monthly installments, as this may be necessary to manage liquidity.

3.9. For withdrawal of virtual funds, the player must play at least once with a valid deposit amount before withdrawing. This procedure complies with anti-money laundering practices. The player is fully responsible for paying any fees and taxes associated with their returns according to the laws of jurisdiction of your residence.

3.10. When a player has a significant return from the games, as determined solely by The Company, the returns must be verified by us and/or the relevant game provider. This means that withdrawal times may take longer than the average of 10 minutes.

4. Closing Your Account

4.1. You can close your membership account by contacting customer support of The Company. The Company will refund all funds in your membership account after deducting relevant withdrawal fees. The refund method will be at our sole discretion.

4.2. The Company reserves the right to close your account and refund the "account balance" to you, after deducting relevant withdrawal fees, at our sole discretion, without any obligation to state reasons or give prior notice.

4.3. Please note that withdrawals must be made using the same method as deposits. For example, if you deposit with Solana, the withdrawal must be returned via Solana.

4.4. The Company reserves the right to require proof of age from the player, restrict access to the Services and/or suspend the player’s account if any requirement is not met.

4.5. Players from Sweden or other countries or regions with restrictions under their jurisdiction cannot receive any returns, including participating in any promotional programs, receiving VIP rewards, and redeeming points.

4.6. You guarantee not to use any form of VPN or other methods or procedures suitable for hiding your IP or country of origin. VPN use is only allowed with written consent from the support team of The Company. Users or players who use a VPN without Company’s consent will be excluded from the Services, and all remaining funds will be indefinitely frozen. You acknowledge that you will be fully responsible for all losses, including but not limited to financial losses and the loss of your account on the Services, resulting from the use of a VPN without Company's consent.

5. Your Obligations as a Player

5.1. You hereby declare and warrant that:

5.1.1. You are at least 18 years old or the higher minimum legal age required by your jurisdiction of residence (e.g., Estonia - 21 years old), and it is legally permissible for you to participate in the games offered on the Services according to the laws applicable to you.

5.1.2. You participate in the games strictly as a personal non-professional, solely for leisure and entertainment purposes.

5.1.3. You participate in the games on your behalf only and not on behalf of any other person.

5.1.4. All information you provide to us under these Terms is true, complete, and correct, and you will immediately notify us if such information changes.

5.1.5. You are fully responsible for reporting and accounting for any taxes applicable to any returns obtained from ElfinMetaverse under relevant laws.

5.1.6. You understand that participating in games involves the risk of losing the virtual funds deposited into your membership account.

5.1.7. You will not participate in any fraudulent, collusive, manipulative, or other illegal activities related to any game, nor use any software-assisted methods or technical or hardware devices to participate in any game. The Company reserves the right to invalidate any game tickets in the event of such behavior.

5.1.8. You understand that virtual funds are not considered legal tender or currency, and therefore are considered to have no intrinsic value on the Services.

5.1.9. You understand that the value of virtual funds or related cryptocurrencies may fluctuate significantly according to market fluctuation.

5.1.10. You will not use any payment account or wallet that belongs to a third party. If we determine during a security check that you have violated this condition, your returns will be forfeited, and the original deposit will be returned to the payment account owner. The Company is not responsible for the loss of funds deposited from third-party accounts.

5.1.11. You may not transfer virtual funds from your account to other player’s account, or receive virtual funds from other player’s account to your account. You may not transfer, sell, and/or acquire membership accounts.

5.2. Playing games in ElfinMetaverse, players should be courteous to each other and avoid rude or obscene comments.

5.3. In some cases, we may erroneously confirm game tickets or execute payments to players. In such cases, The Company reserves the right to cancel all accepted game tickets with such errors or rectify the errors made, and to resettle all game tickets at the correct price/spread/terms as what should have been the case at that time.

5.4. If the user is aware of potential errors or incompleteness in the games, the user agrees not to exploit them. Additionally, the user agrees to report any errors or incompleteness to us immediately. If the user fails to fulfill the obligations specified in this clause, The Company is entitled to full compensation for all costs associated with the error or incompleteness, including any costs incurred due to the corresponding error/incompleteness and the user's failure to notify.

5.5. If the game starts but fails due to a system failure, The Company shall refund the amount wagered in the game to the user by crediting it to the user's account, or if the account no longer exists, by paying the amount to the user in an approved manner; if the user has accumulated points at the time of game failure, the monetary value of the points will be credited to the user's account, or if the account no longer exists, will be paid to the user in an approved manner.

5.6. The Company reserves the right to refuse or limit game tickets. Users may not wager more than the amount in their account. Returns will be credited to the user's account.

5.7. In cases of suspected or evidenced manipulation of the platform system, The Company reserves the right to withhold payments. Any user who has manipulated or attempted to manipulate the platform system or any other user will be subject to criminal charges. The Company reserves the right to terminate and/or alter any games or activities offered on the Services.

5.8. If suspicious or fraudulent transactions occur, we reserve the right to require certain verifications.

5.9. The Company reserves the right to declare any game tickets partially or wholly invalid if, in its sole judgment, it is apparent that:

5.9.1. You and/or a related person may have directly or indirectly influenced the outcome of the event for illegal gain,

5.9.2. You and/or a related person circumvented ElfinMetaverse's rules directly or indirectly,

5.9.3. The outcome of the event was directly or indirectly affected by criminal activity,

5.9.4. Game tickets that would not have been accepted but were accepted during the period when the Services was affected by technical issues,

5.9.5. Game tickets were offered, wagered, and/or accepted due to errors such as mistakes, typographical errors, technical errors, force majeure, or other reasons.

5.9.6. If the player's deposit fee is too low and is marked by the blockchain or similar sites as "fee not sufficient to relay," The Company reserves the right to forfeit the player's returns if The Company, at its discretion, determines that the transaction and behavior are fraudulent in nature.

6. Privacy Policy

6.1. You hereby acknowledge and accept that The Company needs to collect and use your personal data so that you can access and use the Services and participate in the games.

6.2. The Company hereby acknowledges that when collecting your personal information under the preceding clause, we are subject to data protection legislation. The Company will protect your personal information and respect your privacy according to best business practices and applicable laws.

6.3. The Company will only use your personal data to enable you to participate in the games and perform operations related to your participation in the games. All employees may access your personal data to fulfill their duties.

6.4. Your personal data will not be disclosed to third parties unless such disclosure is necessary to process your participation-related requests. Your acceptance to these Terms implied your consent to such disclosures.

6.5. As an individual, you may exercise the right to access your data holding by The Company by submitting a written request. Although we would make all reasonable efforts to update your information, please notify us if any change of personal data held by The Company. In any case, if you believe that some information about you is inaccurate, you can request updating of such data. You also have the right to request the blocking or deletion of data not processed appropriately.

6.6. To make your access to the Services more convenient, track visits to the system, and improve services, The Company collects small pieces of information sent from your browser, called cookies. If you wish, you can disable cookie collection (please refer to your browser instructions for how to do this). However, you must be aware that disabling cookies may limit your use of the Services.

6.7. If you have got some returns while playing games on ElfinMetaverse that the ElfinMetaverse management deems worthy of publicity, you agree to participate in any such nature of events arranged by us. Although The Company protects all personal data entrusted to us, we reserve the right to use your initials in any ElfinMetaverse announcements or on the Services or lobby regarding promotional results.

6.8. We may also inform you of changes, new services, and promotions we believe you may interest in. If you do not wish to receive direct marketing data, you can opt out of such marketing services through your membership account.

7. Complaints

7.1. You can contact our customer service via Twitter or email to file any complaint regarding our services.

7.2. If the support staff does not resolve the issue immediately, the complaint will be handled by the support department and escalated within the ElfinMetaverse organization. Players should be informed about the complaint status within a reasonable time.

7.3. In the event of any dispute, you agree that the server records will be the final basis for determining any claim outcome.

7.4. You agree that if the results displayed on your screen are inconsistent with those on the game server, the results displayed on the game server will prevail, and you acknowledge and agree that our records will be the ultimate in determining the terms and circumstances of your participation in the relevant online gaming activity and the outcomes of such participation.

7.5. When we wish to contact you regarding such disputes, we will use any contact method you provided.

7.6. You agree that any claim and/or cause of action arising out of or related to these Terms, or the Services provided by us must be filed within one (1) year after such claim or cause of action arose.

7.7. The Company only recognizes complaints initiated by the registered player. Therefore, you cannot authorize any third party to handle your complaint. Otherwise, we will reject the complaint accordingly.

8. Limitation of Liability

8.1. You access the Services and participate in games at your own risk. The Services and games do not provide any express or implied warranties.

8.2. Without affecting the generality of the foregoing, The Company, its directors, employees, partners, and service providers:

8.2.1. Do not guarantee that the system or Services is suitable for its purpose.

8.2.2. Do not guarantee that the system and Services are error-free.

8.2.3. Do not guarantee uninterrupted access to the system and Services.

8.2.4. Are not responsible for any loss, cost, expense, or damage, whether direct, indirect, special, consequential, incidental, or otherwise, arising from your use of the Services or participation in games.

8.3. You hereby agree to fully indemnify The Company and its directors, employees, partners, and service providers and hold them harmless from any costs, expenses, losses, damages, claims, and liabilities that may arise from your use of the Services or participation in the games.

8.4. Any content published by or on behalf of The Company does not constitute a solicitation or recommendation for any securities or investments. The content and data published by The Company should not be used for investment, trading, or security purposes. Links to other website do not constitute an endorsement and should not be considered an endorsement of those website, their owners, or their content by The Company. Independent research and advice from qualified professionals are strongly recommended before making any financial or investment decisions.

8.5. By accepting these Terms, you acknowledge the risk of losing money when playing games. We are not responsible for any financial losses that may occur due to your use of the Services.

9. Violations, Penalties, and Termination

9.1. If you violate any provision of these Terms, or if The Company has reasonable grounds to suspect that you have violated these provisions, The Company reserves the right to refuse opening, suspend, or close your membership account, withhold your returns, and apply funds generated from such violations to cover any losses.

9.2. You acknowledge that The Company has the final decision on whether you have violated the rules, terms, or conditions of ElfinMetaverse, resulting in your suspension or permanent ban from participating on our Services.

10. Intellectual Property

10.1. All design, text, graphics, music, sound, photos, videos, selection and arrangement, software compilations, underlying source code, software, and all other material related to the Services are protected by copyright and other proprietary rights, which are owned by us or used under license from third-party rights holders. If any material is downloadable or printable, such material can be downloaded for personal and non-commercial use only.

10.2. In any case, the use of the Services does not grant any user any interest in any intellectual property rights (such as copyrights, know-how, or trademarks) owned by us or any third party.

10.3. Unless expressly permitted by these Terms, no rights are granted to use or copy any trade names, trademarks, or logos appearing on any of our materials.

11. Severability

11.1. If any provision of these Terms is deemed illegal or unenforceable, that provision shall be severed from these Terms, and all other provisions shall remain in force and not be affected by such severance.

12. Inactive/Dormant Accounts

12.1. This clause applies only to registered accounts. If your account with ElfinMetaverse does not have any transactions within thirty (30) months, your account will be considered dormant, and we will refund your balance to you. We will make reasonable efforts to contact you regarding the withdrawal, but if we cannot reach you, The Company will retain these funds as an administrative fee.

12.2. An inactive account is a membership account that has not been logged in or out of for twelve (12) consecutive months. If your account is considered inactive, the Company has the right to charge a monthly administrative fee of 10 Euros or equivalent in other currencies (or the current balance of your account, if less than the fee amount), as long as the balance in your account remains positive. You authorize The Company to deduct this fee from your account at the beginning of the month following the day your account is considered inactive and at the beginning of each subsequent month that your account remains inactive. The Company will stop deducting fees if the account balance is zero or the account is reactivated.

13. Assignment

13.1. You agree that we may transfer all or a part of our rights or obligations under these Terms to a third party without prior notice to you.

14. Applicable Law and Jurisdiction

14.1. Unless otherwise stipulated by applicable laws, this Agreement shall be governed by the laws of Singapore, as an agreement wholly performed, negotiated and executed therein without regard to Singapore’s conflict of law rules.

14.2. Any disputes relating in any way to or arising under or out of your use of the Game or the User Agreement shall be binding upon the arbitration held by the Singapore International Arbitration Centre (SIAC). You hereby consent to personal jurisdiction and venue in SIAC.

15. Advantage Play

15.1. If we discover any user accepting bonuses or promotions solely for the purpose of creating positive bonus returns by using known practices designed to exploit said bonuses, or attempting to exploit bonuses received from us in any way, The Company will immediately confiscate the bonus and close the account, and has the right to withhold any further withdrawals. An example of advantage play is delaying any game rounds (for example, free spin features and bonus features) in any game until such time when you have no more wagering requirements and/or performing new deposits while having free spin features or bonus features still available in the game, we reserve the right to withhold any withdrawals and/or confiscate all bonuses.

16. Refund Policy

16.1. No refund in any case.

17. Anti-Fraud Policy

17.1. The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If players are suspected of fraudulent behavior, including but not limited to:

17.1.1. Engaging in any type of collusion with other players;

17.1.2. Devising strategies aimed at gaining unfair returns;

17.1.3. Committing fraud against other online platforms or payment providers;

17.1.4. Stolen funds;

17.1.5. Any other types of cheating;

17.1.6. Or being bankrupt in their country of residence, the Company reserves the right to terminate the player's account and suspend and/or cancel all payments to the player. This decision is at the Company's sole discretion, and the player will not be informed or notified of such actions. The Company also reserves the right and may be obliged to notify applicable regulatory authorities of the player's fraudulent behavior.

17.2. If the account is hacked, we reserve the following rights:

17.2.1. To charge the player an amount equivalent to the player's available balance to compensate for losses and costs incurred due to the hacking;

17.2.2. To contact the player using one of the methods provided during the registration process (i.e., phone, email, Twitter, etc.) to claim further damages and economic losses;

17.2.3. To close the player's account and/or forfeit all returns obtained due to such actions or attempts.

17.3. The Company has zero tolerance for advantage play. Any player attempting to exploit our welcome offers or other promotions agrees that the Company reserves the right to cancel the bonuses and any returns resulting from such bonuses for reasons including:

17.3.1. Creating multiple accounts to benefit from our promotions;

17.3.2. Any other behavior that may harm the Company.

18. Non-Transferability

18.1. Without the Company's consent, you may not transfer, pledge, or transfer any ownership claims against the Company arising from these Terms, using the Services, or participating in games. This prohibition is designed as a non-transferability clause covering the transfer of any valuable assets, including but not limited to accounts, bonuses, deposits, game tickets, rights and/or claims related to these assets, whether legal, commercial, or otherwise.

19. Anti-Money Laundering Policy

19.1. Customer Due Diligence

19.1.1. We will take appropriate customer due diligence measures as required by law, including the use of identification codes.

19.1.2. Whenever a customer's risk status changes due to any number of "red flags," we will conduct enhanced due diligence, including verification based on personal documents, publicly held data, privileged information from other operators and sources, financial or company data, and third-party data providers

19.1.3. We are responsible for monitoring all customer relationships according to industry best practices, international recommendations, and guidelines.

19.1.4. Any suspicious transactions or circumstances that may be related to money laundering and terrorist financing will be reported to the relevant law enforcement agencies.

19.1.5. If due diligence cannot be completed, we will suspend the business relationship with the user until all checks are satisfactorily completed.

19.2. Cryptocurrency Transactions

19.2.1. The Company reserves the right to conduct additional background and security checks for players who wish to use cryptocurrency deposits or withdrawals. If in doubt, the Company reserves the right to suspend the player's account and request additional due diligence documents.

19.2.2. If we are unable to verify the customer's identity or source of funds, the matter may be referred to the management committee and service providers for review and final decision.

19.2.3. If the relationship is terminated, any retained funds of the player will be held in a sequestered funds account and declared as part of any suspicious activity report submitted to law enforcement agencies.

20. Contact Us

20.1. If you have any further questions on these Terms and relative policies, please contact us via Twitter or email [email protected] They are available 24/7.

Last Update: June 1, 2024